Alfresco Adventures

Alfresco Adventures

Experience the great outdoors

T:07842 633232

Terms and Conditions

Terms & Conditions

COVID-19 Peace Of Mind Policy 

We have made some temporary amendments to our ‘Cancellation T&C’s’ and believe in keeping it simple for your peace of mind! We are all in this pandemic together and we want you to feel you confident in booking your outdoor experience with us!

Keeping it simple:

• In the event of a national lockdown or local restrictions in your area of residency, which result in your booking not been able to go ahead. We will issue you a full refund or give you the option to reschedule your booking for an alternative date; the choice is yours.

• In the event that we (Alfresco Adventures Ltd) have to cancel your booking due to covid-19 restrictions (national or local) you will receive a full refund for your booking via the payment method you booked with.

• If you or a member of your group tests positive for covid-19 and has to self-isolate at the time of your booking we will issue a full refund for that person only (minimum numbers still apply). We will also require a screen shot from your ‘Track & Trace App’ or an email of your test results that you have been advised to self-isolate.

All other terms and conditions still apply! 

Our ‘Peace of Mind Policy’ will apply will be reviewed again November 2021.

Sam

In case of a cancellation or amendment of bookings the following rules apply:

CANCELLATION including reduction in numbers

For any cancellation, of a person within the party, required due to medical reasons, we will create a voucher for the value paid in British pounds for the activity, unless it is under the minimum required numbers. This will be valid for 12 months and will need to be supported by a doctor’s note.

Alfresco Adventures Ltd reserves the right to cancel or alter any activity or event due to circumstances beyond our control such as the weather or force majeure. In the event of cancellation, we will issue you a voucher that is valid for 12 months. This is very rare but it can happen!

DATE AMENDMENTS

N.B. the term ‘course’ shall be taken to mean any session, experience, contracted work or event arranged by Alfresco Adventures Ltd.

Alfresco Adventures Ltd takes every reasonable precaution to ensure your safety on all our activities. Participants must however acknowledge that they are engaging in activities with inherent risk. Our staff reserve the right to remove participants from activities where their behaviour is unacceptable and causing a risk to themselves and or others.

On any water based activities clients must be confident to swim 25 metres.

If any member of your group is likely to require oversized or very small equipment or has any special requirements, please give us a call prior to your activity taking place.

Correct clothing and footwear must be worn as per the kit list.

Instructors reserve the right to remove participants from the group if they do not have the correct kit. This is for your safety and comfort. We send out kit lists with the booking confirmation.

Any medical conditions or disabilities must be stated on your Personal Information Form which will be provided to you. Please consult your doctor if you are unsure about any aspect of your fitness. Please inform us of any medication being taken and notify us if anybody needs to take prescribed drugs whilst under our supervision. We will not prevent anyone from taking part in an activity unless they are endangering themselves, others or their behaviour is inappropriate.

Children under the age of 10 years must be accompanied by an adult at the activity site, while taking part in activities.

Any vouchers purchased directly from us or from one of our partners are non refundable once purchased and are valid for 12 months from the purchase date.

Occasionally we take photographs of activities for our promotional material. Please advise your instructor if you prefer not to be in any photos.

Alfresco Adventures Ltd has public and products liability insurance of £5 million, as well as employer’s liability of £5 million.

Alfresco Adventures Ltd do not accept responsibility for personal belongings or additional costs incurred due to sickness, weather, strikes or any other causes. Personal accident insurance is not included.

Stand up paddle boarding with your dog

Canoe and kayak Hire

Please read terms and conditions; on hiring our canoes or kayaks you are agreeing that you had read and understood Alfresco Adventures Ltd terms and conditions.

Rock Climbing, abseiling, hill walking and mountaineering

The BMC Participation Statement say that: The BMC recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions.