Alfresco Adventures

Alfresco Adventures

Experience the great outdoors

T:07842 633232

Terms and Conditions

Terms & Conditions

In case of a cancellation or amendment of bookings the following rules apply:

CANCELLATION including reduction in numbers

For any cancellation, of a person within the party, required due to medical reasons, we will create a voucher for the value paid in British pounds for the activity, unless it is under the minimum required numbers. This will be valid for 12 months and will need to be supported by a doctor’s note.

Alfresco Adventures Ltd reserves the right to cancel or alter any activity or event due to circumstances beyond our control such as the weather. In the event of cancellation, an alternative date will be arranged. This is very rare but it can happen!

DATE AMENDMENTS

N.B. the term ‘course’ shall be taken to mean any session, experience or event arranged by Alfresco Adventures Ltd.

Alfresco Adventures Ltd takes every reasonable precaution to ensure your safety on all our activities. Participants must however acknowledge that they are engaging in activities with inherent risk. Our staff reserve the right to remove participants from activities where their behaviour is unacceptable and causing a risk to themselves and or others.

On any water based activities clients must be confident to swim 25 metres.

If any member of your group is likely to require oversized or very small equipment or has any special requirements, please give us a call prior to your activity taking place.

Correct clothing and footwear must be worn as per the kit list.

Instructors reserve the right to remove participants from the group if they do not have the correct kit. This is for your safety and comfort. We send out kit lists with the booking confirmation.

Any medical conditions or disabilities must be stated on your Personal Information Form which will be provided to you. Please consult your doctor if you are unsure about any aspect of your fitness. Please inform us of any medication being taken and notify us if anybody needs to take prescribed drugs whilst under our supervision. We will not prevent anyone from taking part in an activity unless they are endangering themselves, others or their behaviour is inappropriate.

Children under the age of 10 years must be accompanied by an adult at the activity site, while taking part in activities.

Any vouchers purchased directly from us or from one of our partners are non refundable once purchased and are valid for 12 months from the purchase date.  

Occasionally we take photographs of activities for our promotional material. Please advise your instructor if you prefer not to be in any photos.

Alfresco Adventures Ltd has public and products liability insurance of £5 million, as well as employer’s liability of £5 million.

Alfresco Adventures Ltd do not accept responsibility for personal belongings or additional costs incurred due to sickness, weather, strikes or any other causes. Personal accident insurance is not included.

Canoe Hire

Please read terms and conditions; on hiring our canoes you are agreeing that you had read and understood Alfresco Adventures Ltd terms and conditions.